Paving the way to success in the digital age for Miami Beach

In the current technology-driven world, the role of a Chief Information Officer (CIO) has never been more important. This is particularly true for the City of Miami Beach as we strive to be efficient, sustainable, and innovative. A determined, resourceful, and successful CIO can impact whether Miami Beach is a thriving, modern community versus a struggling community trying to keep pace. Miami Beach is fortunate to have, Frank Quintana, a passionate, inventive, and creative leader at the forefront of information technology.

Frank joined the City of Miami Beach in August 2014 and served as Division Director of IT Operations for five years prior to being promoted to CIO. Frank is responsible for driving innovation, strategic planning and overseeing the design, release, and maintenance of all technology services and systems. With more than 23 years of diverse senior level IT experience, in the private and public sector, including small and large corporations, professional sports (Miami Dolphins), and entertainment (Hard Rock Stadium), Frank is keenly prepared to manage and oversee the 55 member IT team.

As technology increasingly becomes a crucial part of our daily lives, especially in the aftermath of the pandemic, which forced us to adapt to a new normal, virtual technology is now front and center, connecting teams and stakeholders, advancing operations, and enhancing productivity. Accordingly, the role of the CIO is more integral to the effectiveness, strategy, and responsiveness of municipal government.

A testament to Frank’s leadership and ability to keep Miami Beach dynamic and modern, the IT Department received the Florida Local Government Information System Association (FLGISA) 2022 Innovative Leadership in Management of Information Technology Award for creating an original platform open-data resource tool for the community.  The tool allows the General Obligation Bond (G.O. Bond) Program to transparently provide an interactive public website, www.GOMBlnfo.com, that reports all stages and elements of 57 “quality of life” projects in real time. The tool is transforming how Miami Beach illustrates project progress and engages with members of the community.

Creating new tools is only one facet of how IT elevates how the City of Miami Beach delivers for the community. Communicating and promoting the City of Miami Beach as a best in class destination to do business, live, work and play is also an important deliverable. To do so, the IT Department partners with departments to share the benefits of Miami Beach, including partnering with the Economic Development Department at eMerge Americas 2023, held at the Miami Beach Convention Center from April 20-21, 2023. The teams debuted a Make A Bold Move exhibition booth and worked to attract technology and fintech companies and entrepreneurs to open, move and/or relocate to Miami Beach and the IT Department shared analytic data explaining, in real time, the cleanliness of the city and other quality of life matters.

Driving a successful IT Department is challenging and Frank and his team are prepared and ready – leveraging resources, exploring new opportunities and tools, and embedding a customer focus in every element of their service delivery.

For more information on the IT Department, please visit: https://www.miamibeachfl.gov/city-hall/information-technology/