Customer Service Center

At the Customer Service Center, we assist you with your Parking needs.  You may purchase residential, municipal, or garage permits as well as register for visitor passes and residential discounts.  Always remember to bring your vehicle registration, original proof of residency, and your completed application to purchase any of our permits.

For more information on Parking permits, please click here.

The city will upgrade all water meters citywide to a new smart system that will enable the city to manage the water system more efficiently while providing a higher level of customer service. Upon meter replacement, customers will be able to track usage online and via an app. Please visit www.miamibeachfl.gov/meters for more information.

Eye on Water | REGISTER HERE or SIGN IN HERE

If you’re interested in receiving your bills via email (E-Bills) please click here and email us the following information:

• Full name listed on the UTB account
• Account number
• The one (1) email address you wish to receive your E-bills at
• Your property address.

CLICK HERE To Pay Your Utility Account

UTB Forms 

• UTB- OPEN AN ACCOUNT FORM
• UTB- CLOSE AN ACCOUNT FORM
• SEWER FEE ADJUSTMENT- LEAK
• SEWER FEE ADJUSTMENT- POOL
• UTB- CHANGE OR ADD TENANT FORM
• UTB- ADD AUTHORIZED USER FORM
• UTB- CHANGE OF MAILING ADDRESS FORM
• UTB- ADD MANAGEMENT COMPANY FORM
• UTB-REQUEST FOR WATER TURN ON/OFF FORM

Any rental of rooms in any hotel, motel, rooming house or apartment house or restaurant that sells food, beverages, and alcoholic beverages are required to register and remit resort tax to the City of Miami Beach. There is a 4% tax on the rent of a room or rooms in any hotel, motel, rooming house or apartment house, and a 2% tax levied on the total sales price of all food, beverages, alcoholic beverages (including beer and wine) sold in any restaurant, bar, or nightclub.

For more information on Resort Tax please, click here

To pay for your Resort Tax please, click here

To use the Resort Tax Calculator please, click here

To download the Resort Tax form please, click here

The Customer Service Center is open (M-F 8:30 a.m. - 1:30 p.m.) for Passports customers by appointment only. To schedule an appointment please, click here.

For more Passport information please, click here.

To facilitate a faster turnaround for simple transactions, the City has a dedicated express lane at the CSC. The express lane is designed for customers with transactions that only take a few minutes to complete, such as:

• Applying for garage sale permits
• Proving residency for the resident discount at parking meters
• Applying for real estate sign permits

This dedicated express lane has been created so visitors to the CSC are not “stuck” behind customers with complex transactions.